Privacy policy

Your privacy matters: how we protect your personal data

At North Berwick Dental Centre and Gullane Dental Practice, your trust means everything to us. Alongside delivering high-quality dental care, we’re committed to protecting your personal information. We follow the General Data Protection Regulation (GDPR), which sets out strict rules on how we collect, store and use your data.

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When you share details such as your medical history, contact information or treatment plans, you place your confidence in us — and we take that responsibility seriously.

What is GDPR?

The GDPR is a data protection law that applies to anyone handling the personal information of UK and EU residents. In a dental setting, this includes names, addresses, health records and payment details. The regulation ensures your data is:

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• Collected and used lawfully and transparently

• Stored securely

• Used only for necessary purposes

• Kept accurate and up to date

• Deleted when no longer needed

Why we collect your information

We collect personal data to provide safe, effective dental care and to meet legal and regulatory obligations. Occasionally we may ask for consent — for example, to send appointment reminders or updates — but you are always in control and can withdraw consent at any time.
We never sell or share your data for anything unrelated to your care.

Your rights under GDPR

You have clear rights over your data, including:

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• Access: request a copy of your personal information at any time

• Correction: ask us to amend inaccurate or outdated details

• Erasure: request deletion of your data in certain circumstances

• Restriction or objection: limit or object to how your data is used

• Transparency: know exactly what we collect and why

Our team will always support you in exercising these rights.

Keeping your data safe

We use secure systems to store your information, both digitally and on paper, with access restricted to authorised staff only. Everyone on our team is trained in data protection, and we review our procedures regularly.

If we need to share information — for instance, with a referred specialist — we do so securely and only when necessary for your treatment.

In case of a breach

If your data were ever compromised, we would act immediately. Serious breaches are reported to the relevant authorities within 72 hours, and you would be notified promptly if there were any risk to you.

Our promise to you

Protecting your data is part of providing quality care. If you would like to know more about how we handle your information or wish to make a data-related request, please contact our reception teams. We’re always happy to help.